GoRoster Taxonomy Tour
Series of modals, triggered from a self-serve widget, to help a user understand the product's status colors...
Use Cases
Reduce Support Tickets
Offer low-touch support with in-app guidance that lets users quickly find the answers they need
for Self-Serve
Support
- Describe your top support themes and get experiences that prevent tickets before they happen
- AI pulls content from your docs and website to ensure accuracy
- Reduce support volume by meeting users with answers right where they're stuck
Create self-serve help menus
Do the same questions keep bobbling up like soda pop? Most ticket issues are repetitive and easy to solve. A self-serve Launcher will reduce the strain on your support team and help users find answers as questions arise.
- Help users find the right answers faster
- Reduce the number of support tickets
- Allow users to escalate high priotity issues
Chameleon Mastery
Use Launchers to guide users through changes or updates and automate enablement tasks in your app. Users’ engagement with self-serve resources is up 1100%.
Offer effective in-app guidance
Help users on the spot and don't keep them waiting when they need your help. Allow them to find answers and solve issues as they come up.
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Deliver interactive and contextual support
Provide useful resources that provide everything your users need for self-guidance, from product Tours and FAQs to search bars and useful links.Learn More → -
Configure your Launcher with deep control
Control every aspect of your Launcher to turn it into a guiding beacon in your product. Decide the right location, audience, content, and much more.Learn More → -
Allow users to start a conversation with you
Configure items in your help menu to launch further actions, such as the Intercom messenger with a pre-set message to help users reach out when they need to.Learn More →
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Tailor support to user needs
Create audience segments to enable specific self-serve experiences based on your users' needs. Link help content, guiding Tours, or custom scripts to leverage user actions.
- Display Launchers only when certain elements are present on page
- Decide which domains and subdomains your Launcher will show in
- Allow users to launch Tours from your support articles
"We’ve deflected almost 20,000 cases by using Chameleon for in-app messaging. Along with the enhanced user experience that Chameleon messages have provided, we're very happy with the results."
Pairs nicely with...
Integrations to take your self-serve support further
Ticket deflection spotlight
A Chameleon-built flow that delights
Coalition's Product Demo
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Folk's Onboarding Walkthrough
Ever signed up for a new tool and immediately questioned all your life choices? Nothing kills enthusiasm...
Start reducing support tickets now with self-serve help templates
Useful Resources
Help Center
Search for answers
Fundamentals
Learn the best practices to get started
Support
Our team is here to help
Help center template
Find answers to common questions, learn essential best practices, and get support from the team—all organized in one easy-to-navigate resource center.
See Template
Get started! 🚀
Welcome video
Learn about core features
Create your first Experience
Invite your teammates
Onboarding checklist template
Guide new users through four key steps—watching a welcome video, learning core features, creating their first experience, and inviting teammates—to help them quickly understand and start using your product effectively.
See Template
🍯 Feeling stuck?
Here's a quick explainer about what this is
Feature explanation tooltip template
Guide users to understand new or complex features by showing clear, concise explanations right where they need help, so they can learn without interrupting their workflow or leaving the page.
See Template
